FAQs

Purchase & Payment

How do I buy a pass? (1) Create a SessionHQ account, (2) buy your pass online from Square or at the check-in desk, and (3) we'll add your pass to your account (this step is manual at the moment, but will be automated soon!). 

What payment methods do you accept? We accept cash and card payments.

Do I need to have a SessionHQ account? Yes, this will be how you check into / book  classes, buy passes (in the near future) and see your class history.

What is the "early adopter bonus"? Buy your first pass by 12pm Monday 20 April and you'll unlock access to purchase the "Warming Up" pass ($37.50 for 5 classes at $7.50 each) - even if you're not a brand new dancer! This is our thank you for being an early supporter of the new system and helping to reduce the bottleneck on Tuesday.

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Usage & Redemption

How do I use my passes? Book your class via SessionHQ (and go straight to class on arrival) or go to the check-in desk at the venue (then go to class).  

Can I use my pass for any class level and style? Yes! All classes now cost the same, so your pass works for any level and any style (salsa, bachata, urban kiz, Practise with Purpose & socials).

Do I need to pre-book classes or just show up? Either works! You can pre-book through SessionHQ or simply show up and check in at the door.

Expiry & Extensions

Do the passes expire? Yes - however you have 12 weeks to use them. We recommend purchasing a pass based on your dancing habits.

When does my 12 weeks start? Your 12-week countdown starts from the date you purchase your pass, not when you first use it.

How will I know when my pass is about to expire? You can check your pass expiry date when you check into class or by logging into your SessionHQ account.

Do you extend passes over the holidays? Yes! All passes are 12 weeks long to account for 2 weeks of school holidays. At Christmas, we'll extend your pass by any days beyond the standard 2-week break so you don't lose classes.

What happens if I get sick or injured partway through? We don't offer pauses or refunds for general changes of mind, but we understand life happens. If you're dealing with exceptional circumstances (serious injury, family emergency overseas, etc.), please get in touch and we'll work something out.

I'm going away for 3 weeks - can I pause my pass? Passes can't be paused for travel or planned absences. Please consider your schedule and upcoming plans when choosing which pass to buy. The 12-week validity gives you flexibility to use classes around your commitments.

Full T&Cs